79%
Won’t tour a property with too many bad reviews
Resident Surveys
Understand resident feedback to improve satisfaction and retention
Completely automate your resident satisfaction surveys. Know how to make your residents happy and boost your online reputation.
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A one-star review can ruin your team’s day
Those reviews will usually come with an all-caps description of why they’re FURIOUS with your community.
Sometimes there’s nothing you can do—people can be unreasonable. But there are times when you can stop a bad review from being published in the first place… if you identify the root cause and fix it before your resident gets upset. A little thoughtful outreach from your team can eliminate dissatisfaction before it builds, transforming a frustrating experience into a renewal.
Want to learn who’s happy and who isn’t?
We suggest Surveys. Our proprietary platform helps you automatically ask residents what they think of your community, and these requests are tied to specific triggers. For example, a new resident might receive a survey a month after move-in.
Proactive surveys help you keep a finger on the pulse of your community and identify unhappy people and fix their issues before they leave a negative review.
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We play well with others
Surveys connect seamlessly to your PMS, so feedback flows alongside the rest of your leasing and resident data, not in a silo.
A few stats about renters
Schedule A Demo29%
Have been asked to take a satisfaction survey
53%
Believe taking a survey will lead to positive change
Automate your resident surveys to…
Discover problems before they turn into negative reviews
The easiest way to prevent a negative review: identify and fix your resident’s problems in a timely manner. Automatic resident surveys make it easy to figure out who has an issue, what it is, and what to do about it.
Know what you’re doing right (and what you’re not)
You know it’s a great sign if residents keep mentioning how amazing those Tuesday taco nights are. But regular surveys also let you know which issues keep popping up and how to make your community the best it can be.
Customize and systematize your feedback process
Send a survey when a lease is expiring. Or when a maintenance request is sent out. Or a few weeks after they move in. You can tie customizable surveys to whatever triggers you’d like, enabling perfect-fit feedback strategies.
FAQs
What are resident satisfaction surveys?
Resident satisfaction surveys are automated feedback tools that help you understand how residents feel about their living experience. They allow you to identify issues early, address concerns before they escalate, and improve retention by showing residents their feedback leads to action.
How do surveys work?
Surveys automatically send satisfaction surveys to residents based on specific triggers throughout the resident lifecycle. Responses are collected in a centralized dashboard, making it easy to spot trends, flag unhappy residents, and take action before problems turn into negative reviews or move-outs.
What types of survey triggers can I use?
You can trigger surveys after move-in, following a maintenance request, before lease expiration, after amenity usage, or at any other key moment. You can also generate QR codes to collect feedback from flyers, signage, or common areas.
How customizable are the surveys?
Surveys are 100% customizable. You can build them from scratch, tailor questions to your community’s priorities, and adjust messaging to match your brand and tone.
Are there limits on how many surveys I can send?
No. You can create and send unlimited resident surveys for one flat price, allowing you to gather consistent feedback without worrying about volume limits.
How do resident surveys help prevent negative reviews?
Surveys help you identify dissatisfaction early. When residents share concerns privately through a survey, your team can resolve issues before residents turn to public review sites. This proactive approach helps protect your online reputation and improve long-term resident satisfaction.
What kind of reporting is available?
All survey responses are organized in a centralized dashboard that highlights trends, recurring issues, and critical feedback. You can quickly see what’s working, what needs attention, and where follow-up is required to improve the resident experience and retention.
Simply the easiest way to monitor resident satisfaction
After setup, surveys run on autopilot and keep track of every single resident response for you. All the results feed into an elegant dashboard that breaks data down so you can identify trends and critical issues.
Automate your survey process and boost your star ratings—click the button below for a demo!
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