Multifamily’s best AI leasing agent & resident assistant

An AI leasing assistant is a digital tool powered by artificial intelligence that automates leasing tasks like responding to inquiries, qualifying leads, scheduling tours, and following up instantly and 24/7. Tools like ResMate integrate with your property management software and CRM, responding across web chat, email, phone, SMS, ILS, and social channels with human-like speed and accuracy.

Pricing varies depending on the supplier, number of units under management, and features included. ResMate offers a flat rate for its website chatbot and per-unit pricing based on your portfolio’s size for a complete leasing assistant that also follows up via email and text. The AI assistant that answers the phone is an optional add-on. Even better, ResMate bundles in a free resident chatbot and CRM, often saving clients 50% or more compared to managing multiple tools or a call center.

Absolutely! You can customize the name, colors, pictures, the wording used in follow-up emails and texts, responses to individual questions, and even what questions it can answer. Extensive customizations for affordable and enterprise-level customers are available.

Residents have 24/7 access to the ResMate Resident Chatbot via your community website. They can start a chat by selecting ‘Current Resident’ in the top right corner of the web chat window or typing ‘resident’ into the chat, and they’ll be directed to the resident chat window.

ResMate is the most comprehensive prospect chatbot in multifamily, instantly responding to inquiries via web chat, contact forms, email, text (SMS), phone, Facebook Messenger, and ILS sites.

Each engagement is tracked and logged in the Respage platform. You can review individual conversations, and ResMate reports show how many conversations, leads, tours, applications, and leases it facilitated and from what marketing source. You can schedule reports, download them, and connect your BI system to our data warehouse on request.

Currently, ResMate’s chatbot can communicate in all the languages supported by ChatGPT (~95). Most conversations are in English, with Spanish being the only other language used frequently.

Yes! ResMate includes a fully featured Smart Leasing Platform CRM that integrates with seven major property management platforms. It lets your leasing agents email, text, or call from the platform and tracks marketing campaign effectiveness. It supports centralization with a shared calendar across communities—or you can continue using your own CRM.

By responding instantly, following up automatically, and handling inquiries across every channel, ResMate improves prospect-to-lead conversion and accelerates the leasing cycle. Properties using ResMate report up to 50% faster time-to-tour and average 38% higher conversions, without adding extra staff.

Many communities find ResMate outperforms traditional call centers at a far lower cost. It answers the phone 24/7, never forgets to follow up, and costs less than staffing a full team or outsourcing—while ensuring consistent, branded messaging every time.